Shipping & Delivery Policy

1. Overview

This Shipping & Delivery Policy explains how orders placed on https://soketra.com/ are processed, dispatched, and delivered across Tanzania, including for orders paid via Cash on Delivery (COD).

2. Delivery Coverage

• We currently deliver to locations across Tanzania, including Dar es Salaam, other major regions, and select rural areas, as indicated at checkout.
• Cash on Delivery is available only in locations where it is explicitly offered at checkout. In areas outside our COD coverage, alternative payment methods (mobile money, bank transfer) may be required.
• If your delivery address falls outside our current coverage area, we will notify you before processing the order.

3. Order Processing Time

• Orders are typically processed and dispatched within 1–2 business days of confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• For COD orders, we may call, SMS, or WhatsApp you to confirm the order before dispatch, to reduce fraudulent or fake orders and ensure someone will be available to receive delivery.

4. Estimated Delivery Times

Delivery timeframes vary by location:

These timeframes are estimates only and are not guaranteed. Actual delivery may be affected by weather, road conditions, courier availability, incorrect address details, or other circumstances beyond our control.

5. Delivery Charges

• Delivery fees, if any, are calculated based on your location and order size, and will be clearly shown at checkout before you confirm your order.
• We may offer free delivery promotions from time to time, which will be clearly indicated on the Site.

6. Cash on Delivery — Delivery Process

• Our courier or delivery agent will contact you (by phone or SMS) prior to delivery to confirm your availability.
• Please have the exact cash amount ready where possible, as couriers may not always carry change.
• Please verify the courier's identity and order details before making payment.
• Where reasonably possible, inspect your item(s) before completing payment. If the item is damaged, incorrect, or incomplete, you may refuse delivery and payment — see our Return, Refund & Cancellation Policy for next steps.

7. Failed Delivery Attempts

• If you are unavailable at the time of delivery, our courier will attempt to contact you to reschedule.
• After 2 failed delivery attempts, your order may be returned to our warehouse, and you will be contacted to arrange redelivery (which may incur an additional delivery fee) or cancellation.
• Repeated failed deliveries without valid reason may affect your ability to place future COD orders with us.

8. Incorrect Address or Contact Information

Soketra is not responsible for delayed, failed, or misdirected deliveries resulting from incorrect, incomplete, or outdated address or contact information provided by the customer at checkout. Please double-check your details before confirming your order.

9. Order Tracking

• Once your order is dispatched, you will receive delivery updates via SMS, WhatsApp, phone call, or email (where provided).
• For questions about the status of your order, contact us at contact@soketra.com with your order number.

10. Risk and Ownership

Risk of loss or damage to the product passes to you upon successful delivery and acceptance of the order (i.e., once you have received and, for COD orders, paid for the item).

11. Force Majeure

Soketra shall not be liable for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to severe weather, natural disasters, strikes, road closures, government restrictions, or courier network disruptions.

12. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes in our delivery network or operations. Updates will be posted on this page with a revised "Last Updated" date.

13. Contact Us

For any shipping or delivery questions, please contact:

Soketra Website: https://soketra.com/ Email: contact@soketra.com