Privacy Policy

1. Introduction

Soketra ("we," "us," "our," or "the Company") operates the website https://soketra.com/ (the "Site"), through which we sell general products to customers in Tanzania. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our Site or make a purchase from us.

This Policy is designed to comply with the Personal Data Protection Act, 2022 and its implementing regulations, as well as other applicable Tanzanian laws, including the Electronic Transactions Act, 2015 and the Cybercrimes Act, 2015.

By using our Site or placing an order with us, you consent to the collection and use of your information as described in this Policy.

2. Information We Collect

We may collect the following categories of personal data:

2.1 Information you provide directly

• Full name
• Phone number
• Delivery address (region, district, ward/street, landmark)
• Email address (if provided)
• Order details and purchase history
• Any information you submit through contact forms, customer support chats, or WhatsApp

2.2 Information collected automatically

• IP address
• Browser type and device information
• Pages visited and time spent on the Site
• Cookies and similar tracking technologies (see Section 8)

2.3 Information related to Cash on Delivery (COD) orders Because we offer Cash on Delivery, we may also collect and share limited delivery information (name, phone number, address) with our delivery/courier partners solely for the purpose of fulfilling your order.

3. How We Use Your Information

We use your personal data to:

• Process, confirm, and deliver your orders (including Cash on Delivery orders)
• Communicate with you regarding order status, confirmations, and delivery updates
• Verify your identity and delivery details before dispatch, to reduce fraudulent or fake orders
• Respond to customer service inquiries and complaints
• Improve our Site, products, and services
• Send you promotional offers or updates, where you have consented to receive them
• Comply with legal obligations under Tanzanian law
• Detect, prevent, and investigate fraud or misuse of our Site

4. Legal Basis for Processing

We process your personal data on the following bases:

• Consent — where you have agreed to provide your information (e.g., at checkout or newsletter sign-up)
• Contractual necessity — to fulfil an order you have placed with us
• Legal obligation — where processing is required to comply with Tanzanian law
• Legitimate interest — for fraud prevention, Site security, and service improvement

5. Sharing of Your Information

We do not sell your personal information to third parties. We may share your data only with:

• Delivery and courier partners, to complete Cash on Delivery and other order deliveries
• Payment processors, where you choose to pay by mobile money or bank transfer
• Service providers who help us operate the Site (e.g., hosting, IT support), under confidentiality obligations
• Government or regulatory authorities, where required by law, court order, or to protect our legal rights
• Professional advisors (e.g., auditors, legal counsel), where necessary

6. Cash on Delivery (COD) — Specific Notice

For COD orders, your name, phone number, and delivery address are shared with our courier/delivery partner strictly to enable delivery and cash collection. We advise customers to:

• Verify the courier's identity before making payment
• Report any suspicious calls or messages claiming to be from Soketra to contact@soketra.com

7. Data Storage and Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, consistent with the requirements of the Personal Data Protection Act, 2022. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by Tanzanian law (e.g., tax and accounting record-keeping requirements).

8. Cookies

Our Site may use cookies and similar technologies to:

• Remember your cart and preferences
• Analyze Site traffic and usage patterns
• Improve your browsing experience

You can disable cookies through your browser settings, though this may affect certain Site features.

9. Your Rights

Under the Personal Data Protection Act, 2022, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to legal retention requirements
• Withdraw consent to marketing communications at any time
• Lodge a complaint with the relevant data protection authority in Tanzania

To exercise any of these rights, contact us at contact@soketra.com.

10. Children's Privacy

Our Site and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us so we can remove it.

11. Cross-Border Data Transfers

If your data is transferred or stored outside Tanzania (e.g., through cloud hosting providers), we will ensure such transfers comply with the requirements of the Personal Data Protection Act, 2022, including ensuring an adequate level of protection.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Soketra Website: https://soketra.com/ Email: contact@soketra.com